1. Delivery within the UK
We currently offer Royal Mail first class postage or a DPD courier service on a 1-2 working days basis (excludes Bank Holidays). Orders must be placed by 10am to meet our courier service. We may send your items by courier service instead of Royal Mail at our discretion.
If you have a very urgent need for an item the following day it's always worth sending us an email marked 'urgent' to email@example.com or call us on 01403 700 953 and we can see what can be done. If we can we're happy to make a special run to the post office in times of need!
If an item is not in stock, you will be notified as soon as possible and given a delivery date or offered a refund or alternative.
2. Delivery outside the UK
We ship worldwide. We use DPP for delivery outside the UK. If you have any problems at checkout with delivery options please call or email us at firstname.lastname@example.org.
Call us on 01403 700 953 or email email@example.com
3. Returns: 14-day return policy.
Returns are happily accepted within 14 days. We can offer a refund (minus the original postage cost), an exchange or a credit note. Just like any normal store the item should be returned unworn, in the same condition as when it left us. The exception to a refund return would be for items which a customer asked to be customised or 'made to order'. We are unable to refund or accept as returns these items.
We recommend a service like Parcelforce 48 hour for the economical return of heavier items (2kg plus).
Address for returns:
Returns: The Vintage Tack Room, Westland Cottage, Fittleworth Road, Wisborough Green, West Sussex RH14 0HD
A full refund, minus the original postage costs, will be issued once the item has been returned to VTR and checked.
It is the purchaser’s responsibility to organise and pay for the return postage cost and insured for the full amount. We also advise you to keep the despatch receipt until your refund has been made so that you can, if necessary, institute a claim from the despatch company or Royal Mail if the item is lost.
Bespoke or Altered Items
We do not offer refunds on any items that have been bespoked to your requirements, or altered by us for you at your request.