1. Delivery within the UK
We currently offer Royal Mail first class postage or Interlink DPD courier service which is next-working-day delivery. Orders must be placed by 11am to meet our next day courier service though orders placed after 11am may be delivered next day depending on our courier's arrival. OR we can discuss with you availability of Royal Mail Special Delivery if your order misses our courier collection. Do bear in mind that Royal Mail first class postage service aims to deliver within 1-2 days but this is not guaranteed by Royal Mail.
If you have a very urgent need for an item the following day it's always worth sending us an email marked 'urgent' to email@example.com or call us on 01403 700 953 and we can see what can be done. If we can we're happy to make a special run to the post office in times of need!
If an item is not in stock, you will be notified as soon as possible and given a delivery date or offered a refund or alternative.
2. Delivery outside the UK
We ship worldwide. We use DPP Interlink for delivery outside the UK. If you have any problems at checkout with delivery options please call or email us at firstname.lastname@example.org and we can organise it manually for you.
Call us on 01403 700 953 or email email@example.com
3. Returns: 14-day return policy.
Returns are happily accepted within 14 days. We can offer a refund (minus the original postage cost), an exchange or a credit note. Just like any normal store the item should be returned unworn, in the same condition as when it left us. The exception to a refund return would be for items which a customer asked to be customised or 'made to order'. We are unable to refund or accept as returns these items.
Address for returns:
Returns: The Vintage Tack Room, Westland Cottage, Fittleworth Road, Wisborough Green, West Sussex RH14 0HD
A full refund, minus the original postage costs, will be issued once the item has been returned to VTR and checked.
It is the purchaser’s responsibility to organise and pay for the return postage cost and insured for the full amount. We also advise you to keep the despatch receipt until your refund has been made so that you can, if necessary, institute a claim from the despatch company or Royal Mail if the item is lost.
For your convenience, we offer a returns service whereby we will book the return for you, using Interlink Express. You can choose the pick up date and location and Interlink will text or email you a one hour window on the morning of collection; they also bring a despatch label so all you have to do is pack the item in a bag or box. The item will then be fully insured by us, so you do not need to worry about going to the post office/insurance, etc. and your refund is guaranteed provided that the item is in the same condition The charge for this is £15, which can often work out cheaper for you, especially if you are returning hunt coats or boots.
Bespoke or Altered Items
We do not offer refunds on any items that have been bespoked to your requirements, or altered by us for you at your request.
When will you receive your refund?
Your refund will be issued promptly after the receiving and checking the item. A refund is issued using the same payment method that was used to pay us.